Your Privacy
Matters

Welcome to Ukofix ("we", "us", or "our"). We operate the website ukofix.com, an e-commerce platform specialising in brand-new and certified pre-owned smartphones, laptops, tablets, accessories, and electronics.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or place an order. It also tells you about your rights under the Nigeria Data Protection Regulation (NDPR) and how to exercise them.

We collect only the information necessary to provide you with a safe, smooth shopping experience. This falls into three categories:

We use your information only for purposes that are directly related to your shopping experience or our legitimate business interests:

• Order processing & delivery — confirming purchases, arranging dispatch, sending tracking updates
• Account management — creating and maintaining your customer account
• Customer support — responding to queries, warranty claims, and return requests
• Fraud prevention & security — detecting suspicious transactions and protecting your account
• Marketing communications — sending promotional emails and SMS only with your explicit consent (opt-out available at any time)
• Site improvement — analysing how visitors use our site to improve product listings, performance, and usability
• Legal compliance — meeting our obligations under Nigerian law, including the NDPR and FCCPA

We do not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• Delivery & logistics partners — your name, phone number, and delivery address are shared solely to fulfill your order
• Payment processors — encrypted payment data is shared with PCI-DSS-compliant payment gateways to process transactions
• IT & hosting service providers — our website hosting and database providers operate under strict data processing agreements
• Legal obligations — we may disclose data when required by Nigerian law, a court order, or regulatory authority
• Business transfers — in the event of a merger or acquisition, your data may be transferred as part of business assets; we will notify you in advance

All third-party service providers are contractually bound to use your data only for the specified purpose and to protect it with appropriate security measures.

Our website uses cookies — small text files stored on your device — to provide core functionality and improve your experience.

You can manage or disable non-essential cookies via your browser settings at any time. Note that disabling cookies may affect some site functionality such as the shopping cart.

We take data security seriously. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption — all data transmitted between your browser and our server is encrypted
• PCI-DSS compliant payments — card data is processed by certified payment gateways; we never store raw card numbers
• Access controls — only authorised staff with a legitimate business need can access your personal data
• Regular security audits — our systems are periodically reviewed for vulnerabilities

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law:

• Order & transaction records — retained for 7 years for tax and accounting compliance
• Active customer accounts — retained for as long as the account remains open
• Inactive accounts — data is deleted or anonymised after 3 years of inactivity
• Marketing consent records — retained until you withdraw consent, then promptly deleted
• Customer support correspondence — retained for 2 years from the date of resolution

You may request early deletion of your data at any time (subject to legal retention obligations) by contacting us at [email protected].

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights regarding your personal data. We will respond to all valid requests within 30 days.

To exercise any of these rights, email [email protected] with the subject line "Data Rights Request" and your full name and registered email address.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with their personal information, please contact us immediately at [email protected] and we will promptly delete that data.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on our homepage for at least 14 days
• Send an email notification to registered customers for significant changes

We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Ukofix is the Data Controller responsible for your personal data. If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out: